Trim-it UK Limited is a long established family business. We have been successfully trading since the forties. All our staff are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us by clicking on the 'Contact Us' link at the bottom of the page and completing the form.
Trim-it UK Limited trades as Trim-it.
Our Contact Details:
Trim-it UK Limited
48-56 Bond Street
Phone: 0044(0)1253 401101
Trim-it VAT Registration Number: 483 060 260
Trim-it UK Limited Company Number: 4304018
We welcome customers at the above address at the following times:
Monday 9:30 am to 5 pm
Tuesday 9:30 am to 5 pm
Wednesday 9:30 am to 5 pm
Thursday 9:30 am to 5 pm
Friday 9:30 am to 5 pm
Saturday 10 am to 2 pm
Sunday - Closed
Trade customers by appointment only.
We also welcome orders by phone, fax and snail mail.
|Making A Purchase|
Making a purchase could not be easier. Just browse our online shop. For any item you wish to buy select the length/size/colour required from the drop down list/lists and/or enter the quantity (default 1). Clicking on 'Buy Now' to add the item to your shopping cart. You can remove an item from your shopping cart at any time, just click on 'View Cart' and folloing the instructions. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
We accept Credit Card and Debit Card payments in pounds sterling. Your Credit/Debit card company will convert the transaction to your own currency.
We accept payment by the following Credit Cards:
We do not charge for any item until it is ready to post. Backordered items are not charged until they are ready to be posted.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
We shall add the cost of shipping to your invoice. Unfortunately, the cost of shipping can not be calculated automatically online because of the very large number of different lengths of fabric you can order.
Customers Outside The UK Mainland
We deliver your order as soon as possible. We normally send your order to you within 3 business days.
If your item is not in stock, we will back order for you. You will always be phoned or emailed with the option to cancel your order if you would rather not wait. In many cases our customers require everything on the order. Therfore, we do not ship an order to you unless we can supply everything on the order. If you instruct us otherwise then we will ship part orders as per your instructions.
For all retail customers in the UK or the European Union, 20% VAT will be added to online orders.
For VAT registered businesses in the European Union, excluding the UK, no VAT will be added to online orders if a valid VAT Registration Number is supplied and can be verified.
For all orders from countries outside the European Union no VAT will be added to online orders.
|Credit Card Security|
When the order is placed at our website, credit card and debit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We recommend you never send Credit/Debit Card details by email.
Our aim is to guarantee your total satisfaction.
Subject to these terms and conditions, the company warrants that all products purchased from this online shop shall correspond with their description.
The company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow company instructions (whether oral or written), misuse or alteration or repair of products without the approval of the company.
The company shall be under no liability if the total price of the products has not been paid.
The company shall be under no liability as to the quality of its products beyond the occasion of their first use.
The company warranty is limited in respect of slight variations in colour, this is due to variations between dye lots.
The company do not guarantee the actual colour of any product to be identical to that displayed in this online shop. The colours displayed in this online shop are for guidance only. This is due to the variations between different computer displays and printers.
The company does not warranty any of its products in respect of fitness for purpose intended by you. It is your responsibility to ensure that goods are suitable for your purpose.
The company only accepts claims by you that are based on a defect in quality or condition of a product or its failure to correspond with the description given in this online shop. Any such claim must be notified to the company wiithin 21 days of purchase. In the event that a fault is accepted by the company the product will be replaced free of charge, subject to availability and provided the product has been returned reasonably packed within 21 days.
If you need to reach us, please click on the 'Contact Us' buttton, located at the bottom of every page, and complete the form. Alternatively, you can call on Phone: 0044(0)1253 401101 or write to us at Trim-it UK Limited, 48-56 Bond Street, Blackpool, Lancashire, , , FY4 1BW, United Kingdom
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Trim-it UK Limited or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our 'Contact Us' buttton, located at the bottom of every page, and complete the form. Alternatively, you can call on Phone: 0044(0)1253 401101 or write to us at Trim-it UK Limited, 48-56 Bond Street, Blackpool, Lancashire, , , FY4 1BW, United Kingdom
If you need any help using our fabrics and trimmings, please contact us, either before or after you make a purchase. Our staff are very knowledgable and can often help you with how best to use our products.
Please do not return items to us without first contacting us and obtaining our agreement to the return.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We normally only ship orders after all your details have been verified and payment has been collected.